How to improve your sales team’s performance with online booking

• 05/26/2017 10:37 AM
Did you know it takes an average of 8 cold call attempts to reach a prospect? And, did you also know that 80% of sales require 5 follow-up calls to seal the deal? If you assume the average length of a phone call to be between 10 and 15 minutes, that means every salesperson on your team might have to spend up to three and half hours on the phone to close a single sale. Read More
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How to excel at delivering an excellent customer experience

• 05/19/2017 9:14 AM
Customer experience is becoming more and more critical in business, and for good reason. Service-driven businesses in particular have been leading the charge in focusing on customer experience holistically, since it is this kind of business model that must cultivate the most involved relationship with their customers. And a recent report by Forrester predicted that the brands that would see the biggest successes in the coming year would be those who go beyond “CX fundamentals” into the realms of “data security, emotional drivers, conversational interfaces, and metrics.” Read More
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Before and After Online Booking: Changing the Way Your Agents Arrange Viewings ?

• 04/17/2017 9:27 AM
Consider the scenario that the average house buyers are people who work full time and only have the evenings to sit down together and browse property listings, online of course. They then have to make a note of the agency details for any they want to view, decide who calls in the morning, and somehow coordinate a mutually convenient time for everyone. How long does this process take? Anything up to a few days in some cases, particularly if you are communicating via email. Not only is this inconvenient for buyers, but it takes precious time away from your agents who could otherwise be using this time to conduct other business. Read More
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