Given the large number of schools that Billings & Edmonds provides uniforms for, and the exacting standards of their customer base, an appointment system was needed in order to streamline operations.
In a number of Billing & Edmonds stores, appointments were bookable over the phone or via email. While functional, this system was slow and time consuming for staff who had plenty to do already. Billing & Edmonds were already seeing the need for a revamp of their booking process. Then COVID-19 hit.
Following the subsequent lockdown and government restrictions, the senior management team recognized they needed to expand their appointment capabilities and make them mandatory within all stores, to increase their efficiency and ensure the safety of both customers and staff.Read more
Ranjan Kumar – Managing Director “Team Appointedd is very intuitive. They certainly seemed to understand us, who we were, and what we were about, which was key in getting to an end result that worked. All along, we got the impression that they understood us exactly for who we were and what we needed.”
Moss Bros was founded in 1851 in London’s Covent Garden by Moses Moss, and has now expanded to more than 130 stores across the UK and Ireland. Moss Bros is recognized as an expert in men’s tailoring, offering services including Hire and Tailor Me, to ensure men can be perfectly dressed for life’s most important moments.
With the outbreak of COVID-19, Moss Bros was forced to close the vast majority of its locations. Given 85% of its business was in bricks-and-mortar retail, that presented the team with a huge challenge.Read more
Ian Shaw – Retail Director, Moss Bros. I can’t recall a bigger tsunami of concern and anxiety washing over the British public. It’s important that Moss Bros allay customers' fears and reassure them it’s safe to shop with us. Appointedd enables us to streamline bookable appointments for any tailoring service, giving our customers confidence that the store represents a safe environment.
As the ultimate curator of over 100 of the most in-demand, innovative and boundary-pushing beauty brands, Space NK is the go-to destination for worldwide beauty discovery. With 75 stores across the UK and Ireland and a website business that ships internationally, the company is a global brand.
Space NK has worked with Appointedd’s online booking and scheduling tools since 2019, and has a fantastic array of use cases which have been applied to the technology in innovative ways.
Space NK are working with Appointedd to deliver an innovative suite of events, using Appointedd’s online booking and scheduling software.Read more
Hannah Templeman – CRM and Loyalty Manager, Space NK “Appointedd is really helping us bridge the gap between the online and offline customer journey. We are an omnichannel business and we want our customers to engage with us via our website and to visit us in-store. So for us, Appointedd has been key in connecting the two - it’s created a more streamlined customer journey”.
Appointedd has worked closely with The Wedding Gallery since the escalation of COVID-19, helping them deliver virtual bridal consultations to keep their business going at a challenging time.Read more
Monica Marriott-Mills – Marketing Manager, The Wedding Gallery "People are still going to get married. The industry won’t be on pause forever, it will all come back to fruition in time. We have a record of all our interactions and previous bookings on Appointedd, so when that day comes, we’ll be ready to push on."
Hobbeard is a men’s barbershop in Ortona, Italy. Owned by Valerio Coppola, and established in 2016, they offer services including haircuts, beard trims, and clean shaves, as well as specific treatments like scalp care. Since adopting Appointedd, the business has grown in profile and transformed digitally.Read more
Valerio Coppola – Founder & Owner Appointedd improved our customer management, and also brought us a lot of publicity. Not only did we become more visible online, we were also interviewed by 3 newspapers as the first adopters of this kind of system in our region.
Glow Tanning Nails and Beauty is based in Cornwall, founded in 2006 by Lisa Watson. The salon provides clients with a wide range of beauty treatments, including acrylic nails, spray tans, facials, massages, manicures, and pedicures. With the help of Appointedd, the business has grown year on year and opened its sister salon, Glow Lash & Brow Bar, in 2019.Read more
Lisa Watson – Founder & Director We considered around 3 alternatives to Appointedd all of which seemed very expensive for what they did and had less functionality. Appointedd looked like a user-friendly and powerful solution and after taking our free trial we realised it was everything we hoped it would be and much more.
Preparing to welcome a new arrival is one of life’s most precious and transformational experiences. Such a special journey is made all the more enjoyable with personal support – something that Mamas & Papas prides itself on providing new parents from the outset.
However, delivering the seamless customer experiences needed to build such enduring relationships had been challenging for Mamas & Papas until recently.
“We had been putting a lot of effort into developing our personal shopping proposition, as we realised it was the best way to communicate and build lasting relationships with our customers. We had a different online booking system in place, but recognised that there was friction with the customer journey when making appointments.”
Chris Greenwood – CIO, Mamas & Papas
Chris Greenwood – CIO, Mamas & Papas “Working with Appointedd is such a lovely experience. They made the decision to change providers so easy. Every single person that I’ve met on the Appointedd team has been outstanding. So easy to get on with - you just feel relaxed and at ease. I feel as if they actually care about what they do which is amazing, because that’s difficult to find these days.”
Ardnahoe Distillery is one of nine active distilleries located on the Isle of Islay (also known as ‘whisky island’), the southernmost island of the Inner Hebrides of Scotland.
Opening in March 2019, Ardnahoe Distillery were in need of a booking system for their eleven different whisky and distillery experiences. Sharing many key qualities: passion, knowledge and a heartfelt desire to create a “new” experience, Appointedd and Ardnahoe collaborated to deliver a multichannel and flexible booking solution.Read more
Paul Graham – Visitor Centre Operations Manager "It takes an Ardnahoe visitor an average of three minutes to book a distillery experience online. This has dramatically improved our operational efficiencies.”
Marks and Spencer is a household name for shoppers in the UK and around the world. M&S is embracing the digital future of retail by providing online services. As part of this forward-thinking approach, M&S uses Appointedd’s online scheduling software to deliver their Fit & Style personal shopping initiative, combining the convenience and flexibility of seamless online booking with a superior in-store experience for their customers.Read more
David Howell – Project Manager Appointedd’s ease of use makes the platform a great part of our customer journey. Appointedd has heavily contributed to a successful launch of the Fit & Style Studio service.
Appointedd works with Europe’s largest shopping mall to offer ultimate convenience and superior customer service to their guests. Westfield London first employed Appointedd to streamline the process of reserving their kiddy cars and mobility vehicles. Experiencing the system’s extensive features, account management, and seamless migration made it an easy decision to then switch to Appointedd’s scheduling solution for all of their services, including their personal styling appointments from a market-leading competitor.Read more
Ashley Boyd – Guest Experience Manager “Appointedd definitely ticks all the boxes and the team is constantly innovating to improve functionality.”
Hudson House Business Centre was looking for a room booking system to replace their phone- and email-based process. Since using Appointedd, they have seen a significant increase in bookings for their meeting rooms while improving convenience for staff and clients alike.Read more
Andy Gillen – Managing Director Our meeting room utilization has increased by 34% since starting to use Appointedd. We might need to find some more meeting rooms to handle all of the extra bookings!
AppInstitute is an online app-builder platform which enables small businesses to create their own mobile apps. As an Appointedd partner, AppInstitute users can seamlessly integrate a booking function into their app. The team at AppInstitute also utilises Appointedd booking microsites to allow customers to book support sessions and demos to drive sales.Read more
Mark Hopkinson – Head of Business Development Dealing with so many customers is quite a challenge, so having a system to take care of booking and appointment scheduling makes life much easier.
Fuze Ceremonies provides celebrants for a variety of ceremonies. Providing such services, it was essential to Fuze that the process of securing a celebrant was as smooth as possible. Implementing Appointedd has improved the convenience of their service and increased the volume of bookings, by making celebrants bookable online 24/7.Read more
Anne Widdop – Founding Director Customers love it, they are very positive. And having online booking prompts customers to book more quickly after they receive a quote.
Specializing in acupuncture and meditation, EbbTide Wellness Studio was looking for an online booking tool for their website that would be flexible and easy for customers to use. Co-owner and founder Tracy Hockmeyer tells us how Appointedd helps them to give their customers the best service and makes running their business more relaxing.Read more
Tracy Hockmeyer – Co-founder and Owner We know that using this software has saved countless hours every week. We are so grateful to have found the Appointedd software.
Sara Hörberg and her team of remote teachers provide language tutoring over Skype to students across the world. Managing teachers and students internationally proved to be a time-zone nightmare for Sara. Since implementing Appointedd, students and teachers schedule and receive emails and calendar events in their own timezone, removing confusing timezone math.Read more
Sara Hörberg – Owner We faced a few timezone related problems before, but Appointedd has helped with all of those. In particular, we are enjoying our first spring without sweating over the issue of summer/winter time change.
Aquarius is Scotland’s only homeworker call centre, with operators working from their own homes, answering calls for more than 300 clients. Aquarius partners with Appointedd to streamline and offer their clients a calendar management service. Roddy Forfar told us why Aquarius chose to partner with Appointedd to streamline and simplify their calendar management service.Read more
Roddy Forfar – Managing Director Our staff love it. It’s easy to use, it just flows really easily... The simplicity of the model works well for us.
The Hub was looking for a way to streamline their room bookings and optimize occupancy while maintaining their signature personal touch. Cue Appointedd, which helps them provide excellent service to their clients and cut down on time-consuming admin for their team of hosts. Managing a dynamic business center has never been easier.Read more
Douglas Farquhar – Manager We use the system in a slightly different way to other businesses, which shows how flexible and user friendly Appointedd is.