Moss

Appointedd helped Moss deliver a premium appointment-led experience — driving an 80% increase in bookings across 100+ stores and enabling over 45,000 appointments in a single quarter.

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Key results

80%

Increase in appointments

45,000+

Appointments taken in Q2'2024

100+

stores powered by Appointedd

Overview

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As a premium menswear brand, Moss understands that exceptional service is part of the product. Whether a customer is shopping for a wedding, job interview, or everyday style upgrade, the experience must be seamless, personalised, and on their terms.

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That’s why Moss partnered with Appointedd — to make it easier for customers to book fittings and style consultations 24/7, while giving the business greater visibility and control across every store in their network.

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The Challenge

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Moss needed a booking solution that could:

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Deliver a luxury appointment experience across all locations
Empower customers to book anytime, anywhere — even outside store hours
Provide a single source of truth for in-store activity
Offer the data and flexibility to support experimentation and continuous improvement

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Their previous provider lacked the adaptability, ease of use, and visibility they needed to meet these goals — especially at scale.

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The Solution

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After testing Appointedd in 2019, Moss chose to replace their legacy booking system with a fully branded and flexible experience powered by Appointedd.

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Customers can now book styling appointments and fittings 24/7 — with bookings happening every hour of the day, including outside trading hours. Appointedd’s intuitive system integrates seamlessly into Moss’s website, with customisable flows for specific events and store-led promotions.

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The platform also equips Moss with detailed performance data and full oversight across 100+ locations, giving HQ and store teams real-time insight into booking behaviour and service demand.

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Why Appointedd

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Moss chose Appointedd for its:

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Ease of use and fast deployment
Flexible, customisable booking flows
Powerful reporting and customer insight tools
Proven ability to support enterprise-scale retail operations
Continuous product innovation and responsive support

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"Appointedd has been a fundamental tool for us to channel customers desires, needs and wants to the appropriate places to get them serviced and from a retail point of view, ultimately converted".