Appointedd and GDPR

Since 25th May 2018, all EU businesses must be compliant with the General Data Protection Regulation, which is designed to help individuals to have more control over their personal data.

What is GDPR?

The EU General Data Protection Regulation is the enhanced data protection law that came into effect on May 25th 2018. It replaced existing laws to extend and strengthen the protection of personal data and the rights of the individual. The law has been extended to cover enhancements in technology and data processing.

How does it affect my business?

If you hold or process the data of any person in the EU, the GDPR applies to you, whether you’re based in the EU or not. The GDPR covers all data that allows a person, living or dead, to be identified.

Download our GDPR guide To help you manage your obligations to the GDPR, we have updated our systems and processes to ensure that we are not only compliant ourselves, but are providing functions that aid our customers in their GDPR compliance. Download our free guide to see how Appointedd complies with the GDPR here.

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FAQs

Is Appointedd compliant with GDPR?

Yes, we are fully compliant with the GDPR.

I have heard that we need to provide our customers with the option to opt in. Does Appointedd allow us to do that?

Yes, as of the 8th April 2018, your customers can opt-in to marketing when making a booking or by contacting you. Anyone choosing not to opt in or to opt out at a later time will still receive transactional emails e.g. confirmations and reminders. All marketing emails will include an unsubscribe link to allow them to opt out if they choose to do so at a later stage.

If my customers opt out of marketing, can they opt back in?

Yes, the next time they book they will have the option to opt in for marketing again. They can also contact your business and you can change their preferences manually within the CRM.

Will my data and that of my customers be held in a GDPR compliant location?

All of your data is held securely at Amazon Web Services professional cloud hosting platform in Dublin, Ireland. This data centre is covered by European law and is fully compliant with the GDPR. Data for our calendar sync feature can also be hosted in AWS US East (N. Virginia) at the organization’s request. This data centre is also GDPR compliant.

See our full GDPR FAQs Visit our bank of FAQs related to GDPR and Appointedd to get the answers you need

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