The Swedish Teacher
Sara Hörberg and her team of remote teachers provide language tutoring over Skype to students across the world. Managing teachers and students internationally proved to be a time-zone nightmare for Sara. Since implementing Appointedd, students and teachers schedule and receive emails and calendar events in their own timezone, removing confusing timezone math.

The challenge
One of the biggest challenges of running a virtual business based in a number of different locations is trying to coordinate across timezones.
“We faced a few timezone related problems before using Appointedd,” Sara says. “The most difficult times were autumn and spring when most countries change from summer time to winter time, and vice versa. It was a mess for several weeks every time, especially since different countries change on different dates and, in some parts of the world, they don’t change at all. We had to tell students that they would have to wait to book their next appointment because I had to update their timezone settings in the booking system. We experienced a lot of double booking and other problems.”
Sara and her teachers also found that this complication added a lot of extra work for them, not to mention confusing students.
“Most of our students are located in North America and Europe, but also in Australia, Singapore, and New Zealand, so they are located on the other side of the International Date Line from our teachers in the US. That caused issues within our previous booking system: so, for example, when a student clicked on Saturday in the booking system, Sunday would actually show. Some students were able to work around this, but many of them accidentally booked a day early.”

We faced a few timezone related problems before, but Appointedd has helped with all of those. In particular, we are enjoying our first spring without sweating over the issue of summer/winter time change. Sara Hörberg – Owner
The solution
Why Appointedd?
The multi-timezone capabilities of Appointedd make scheduling across the international date line, even when time changes are involved, seamless and stress-free. Not to mention, the intuitive, user-friendly tools allow students to make their bookings in just a few clicks, in their own timezone, no timezone math required.
Another one of Sara’s favourite features of Appointedd is the automated confirmation messages:
“The teachers get all the information they need in the booking confirmation email. Previously I had to send a separate email to the teachers with that information, which was quite time-consuming.”
Sara also mentions that she finds it convenient to be able to email customers directly through the booking system, and ask for payment by just clicking a button.
