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AppInstitute

Appointedd partner AppInstitute is an easy online app builder platform. They enable small businesses to create their own mobile apps and offer seamless integration with our advanced booking tools. They also use Appointedd themselves to offer support to their customers and drive sales. We spoke to Mark Hopkinson, head of business development, about how Appointedd helps them bring apps to small businesses.

Support and sales
“We have a few different departments in the office, so when evaluating which platform to use, we needed to make sure it was flexible,” explains Mark. “Currently we use Appointedd to support our existing customers, giving them the ability to book in with our Customer Success Manager who supports our reseller channel. The sales team is split between resellers and direct customers.”

“Dealing with so many customers is quite a challenge, so having a system to take care of booking and appointment scheduling makes life much easier."

Mark Hopkinson, Head of Business Development, AppInstitute

Simple scheduling

The team at AppInstitute each have their own booking app, which allows clients to book with them directly based on their live availability, just by clicking a link in their email signature. “The team have their own booking link in their signatures, making it easy for customers to book in a demo or an app review at a time and date that works for them.”

“Dealing with so many customers is quite a challenge, so having a system to take care of booking and appointment scheduling makes life much easier. And customers love it. Great product, great value. As we're working in partnership and referring customers to each other, it complements our product perfectly.”

Flexibility and growing room

With Appointedd’s flexible model, the system seamlessly scales up along with the business: “Should a new member be added to the team, it's incredibly easy to add them in and get them set-up.”

There’s also scope for expanding the functionality of the software as requirements evolve: “We mainly use the services and booking apps at the moment. We haven't yet done any work with the API, but it's great to know it's there if we would like to.”

Up to date and in sync

The AppInstitute team makes great use of the two-way calendar integration to keep on top of their bookings: “It means that no appointments ever get missed. On booking, the confirmation comes through to your inbox and it's synced with our Google calendars.” 

“The Appointedd team has been great since day one. Nothing is ever too much trouble and the response to any questions via your support chat function has been second to none. Keep up the good work and we look forward to seeing what the future holds with our partnership.”

"Customers love it. Great product, great value."

Mark Hopkinson, Head of Business Development, AppInstitute