Update Buffet: No-Show History, Customer Comms Tracking, and Future Availability Cap
It’s been a busy month full of lots of amazingly useful scheduling software updates. Here are three more that we’re excited about:
Tracked Marketing in Customer Comms
You know that record of all your communications with your customers that you can see in their profile? Well, now any automated marketing campaigns or notifications they receive will also appear there, alongside their confirmations, reminders, and any direct messages.
Future Availability Cap
This is a really handy little feature: as well as specifying a minimum notice period for making bookings (e.g. bookings must be made at least a week in advance) you can now also put a limit on how far in advance customers can book. So, for instance, if you don’t want customers to be able to book a service more than six weeks in advance, you can now put a cap at six weeks so that no availability will be shown further than that.
To place a cap on your future availability, go to your Online Booking settings and choose your preferred time limit for the Show future availability up to field. See our support guide to find out how to alter your online booking settings.
It’s now simple to see which of your customers have a history of not turning up to their bookings: past unattended bookings are now recorded in your CRM so you can see at a glance whether a customer has a history of being flakey. Additionally, when a customer who has previously been a no-show makes a booking with you, an asterisk will appear next to their name on the booking itself. Check out our support article for the full guide.