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Appointedd and Emplifi

In order to stay competitive, retailers need to innovate and invest in their tech stack. Appointedd is the solution for their appointment and events needs — but what about the online shoppers who want help right away?

By joining forces with market leading solutions from Emplifi, our clients can confidently offer online shoppers the best virtual shopping experience.

Our story so far


Months working as partners


Increase in average basket size when taking virtual consultations

7 seconds

Is all it takes for a customer to use the booking flow

Who is Emplifi?

Emplifi is a market leading business, offering solution across marketing, commerce, and care touchpoints. Emplifi CX Cloud has been giving its customers what they need to close the CX gap for 25 years, and offer a wealth of solutions across Social Marketing Cloud, Social Commerce Cloud, and Service Cloud. Its Live Advisor offering connects seamlessly with Appointedd’s scheduling software, allowing customers like M&S to offer an incredible omnichannel customer journey with M&S Live Expert.

The customer experience

Instantly connect shoppers with your team of product experts

Shoppers at Marks and Spencers are empowered to choose the customer journey that’s right for them. When scrolling through a product page, they receive a small pop-up in the bottom right of their screen of someone on a headset. When they click, they’re given the option of booking a virtual 1:1 shopping appointment on the spot, or booking a virtual or in-store appointment at a time that suits them. Emplifi supports the virtual shopping experience, and Appointedd connects the pre-booked virtual appointments with Emplifi, and in-store appointments with M&S staff.

What's next?

Emplifi and Appointedd continue to scale the work they do together and seek new use cases and collaborations. Since seeing success in the retail sector since launching, the partnership now looks to other industries

Join the partnership community

Zoe Fraser

Euan Anderson

Get in touch

Our partnership team can’t wait to talk to you about the benefits of joining our community and the impact we can have on your business. Fill out the form below and we will be in touch soon!

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