The Hub was looking for a way to streamline their room bookings and optimize occupancy while maintaining their signature personal touch. Cue Appointedd, which helps them provide excellent service to their clients and cut down on time-consuming admin for their team of hosts. Managing a dynamic business center has never been easier.
The Hub first introduced Appointedd to help them increase the use of their meeting rooms. Previously they took all reservations over the phone via their manned reception; what they wanted was a way to make room bookings quicker and easier without losing the personal touch their clients had come to know and appreciate: “Appointedd allows people to go online and check availability for meeting spaces and make bookings if they want to,” they told us. “They know then that they’ve made the reservation when they’re thinking about it and then they get a personal follow-up from one of our hosts who’ll contact them to confirm the reservation and go through the personal details.”
The Appointedd system goes hand-in-hand with The Hub’s live reception and stops any double-booking by keeping everything up-to-date: “Our hosts put any bookings that come in over the phone or in person into the Appointedd calendar, so that if someone is then looking to make a reservation online they can see what’s available. Anything offline becomes online in the Appointedd system so they’re both showing the same thing.”