AskaTechie.com is the eHarmony for finding tech experts. They match their customers with their perfect techie through their online matchmaking marketplace of vetted technical talent that specialize in app, web, and software development. To provide their service quickly and efficiently, they use Appointedd to let their users book consultations in seconds online.
At the heart of the business lies dedicated customer service and meaningful advice, and for that Aliya knew she needed to make customer engagement a priority: “AskaTechie is a matchmaking service - like eHarmony for tech experts and laypeople. By engaging with customers we can enlighten them with really valuable consultancy.”
And a seamless booking method is a big part of delivering an excellent customer experience for AskaTechie: “We needed something on the website to keep customer experience as good as it can be from start to finish. We didn’t want just a regular landing page with a form, which is what all other tech sites and development agencies offer. Having a robust, user-friendly booking system in place lets visitors easily book and pay in one simple process.”
Aliya was particularly impressed with the speed and simplicity of configuring their Appointedd account: “The team has been fantastic. We thought we needed something custom-made to accommodate our requirements, but they were able to come up with a solution that addressed most of our customization needs really quickly. We needed to get it working quickly because we were down to the wire, and we got set-up right away. There are even features that have been added to the software since we started using it that were on our wish list for a booking system, so that’s great.
“Appointedd has been a lifesaver. It was exactly what we needed to get the service out there. Our previous booking system was becoming a big nightmare and we were going to just scrap it, which would have left us without a booking or payment system on our website. Luckily we got Appointedd completely set-up in under two weeks which was fantastic! Appointedd really came through for us.”