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Aquarius Contact Centre

Aquarius is Scotland’s only homeworker call centre, with operators working from their own homes to answer calls for more than 300 clients. Roddy Forfar, Managing Director of Aquarius, speaks to us about why they chose to partner with Appointedd to streamline and simplify their calendar management service.


Aquarius was looking for a tool that would allow them to offer an efficient calendar management service to their clients, without the need to juggle a number of different systems. Enter: Appointedd. By integrating Appointedd booking apps directly into their internal call centre software, operators can input appointments taken over the phone for their clients. No switching from Google to Outlook to Apple and back again, just a seamless service for their customers.

Streamlined calendar management

The team at Aquarius was seeking a solution to the challenges of managing multiple calendars for a number of different customers when they heard about Appointedd. “We've been tied up in Google calendars, Outlook schedules, Apple calendars as well. There’s so much variety out there."

After attempts to establish a single system for calendar management fell through due to restrictions on the calendar client would be able to use, Aquarius was ready to try something different. "We saw the value in having a single system that all of our customers could feed into."


“The biggest issue for us is keeping things consistent," explains Roddy. "Having variants of Google calendars, Microsoft calendars, Apple calendars, plus all the third party booking software that our customers come to us with really makes it complex. As we grow we need to keep things simple so that our operators can do the best job possible for our customers."

The answer to this comes in the form of Appointedd, which allows the Aquarius operators to add appointments to clients' calendars using the simple Appointedd booking apps. Thanks to Appointedd's two-way integration with all major calendar systems, clients can continue to use their existing calendar without disruption, while Aquarius can easily manage multiple calendars through one easy, efficient interface.

"Appointedd makes a big difference for our operators, and to the service our customers receive as well.”

"Appointedd's functionality is head and shoulders above where everybody else is... It makes a big difference for our operators, and the service that our customers receive as well."

Roddy Forfar, Managing Director, Aquarius

Simplicity for everyone

A major benefit of Appointedd, Roddy tells us, is how easy it is for everyone to use. “Our team find it really easy to make appointments for our customers and it works really well for us.

“Our staff love it. It’s easy to use, it just flows and makes it really simple for them to make the appointments. And our customers love it. They have access to the booking system on their phone, and they get an email confirmation of any bookings they get.

"Appointedd's functionality is head and shoulders above where everybody else is."

“Our staff love it. It’s easy to use, it just flows... The simplicity of the model works well for us."

Roddy Forfar, Managing Director, Aquarius

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