Billings & Edmonds

Overview

‍

Appointedd transformed how Billings & Edmonds manages school uniform appointments — cutting cancellations by 66% in just one quarter.

‍

With high volumes of bookings across multiple school locations, the team needed a faster, more reliable way to schedule appointments. Appointedd delivered a fully customisable, scalable system that aligned with their brand standards and could be rolled out at speed — even during lockdown.

‍

The challenge

‍

Billings & Edmonds had been relying on phone and email to coordinate bookings, which became unmanageable during busy periods. Their existing process was time-consuming for staff, inconvenient for customers, and prone to errors and last-minute cancellations.

‍

With Covid-19 restrictions in place and a surge in demand expected, the team needed a solution — fast.

‍

The solution

‍

Appointedd offered the flexibility and speed the team needed. With hands-on support and a dedicated account manager, the system was implemented quickly despite national lockdown conditions. The team was able to customise booking flows and branding to match their high standards of customer service.

‍

Appointments are now made and attended 7 days a week, with a seamless experience for both staff and parents.

‍

Why Appointedd

‍

Billings & Edmonds chose Appointedd for its:

‍

• High levels of customisation to reflect their brand
• Scalability across multiple school locations
• Dedicated account support through onboarding and beyond
• Abilitiy to deliver a rapid implementation during time of urgent need