Declared. Not inferred.

The most valuable audience in retail is the one that told you what they want.

Appointedd turns Booked Intent into premium retail media audiences: the ones your brand partners will pay more to reach.

How it works

From inferred behaviour to declared intent

When a customer books, they move from anonymous browser to identified buyer. They tell you who they are, what they want, and when they’re coming in. That’s a different kind of audience. And it powers a different kind of retail media.

Build audiences brands will pay a premium for

Segment by service type: skincare consultations, bra fittings, test drives, treatments

Segment by declared need: what the customer actually wrote in the booking form

Segment by timing: pre-visit, in-visit, post-visit windows

Offer brands access to high-consideration audiences that don’t exist anywhere else

Activate across the customer journey

Pre-visit: brand content tailored to declared need, delivered before the customer arrives

In-visit: CTV, screens, associate devices personalised to what the customer booked for

Post-visit: follow-up offers, cross-brand recommendations, loyalty triggers

Every activation tied to a specific booking, a specific customer, a specific moment

Measure what a booking was actually worth

Attribute basket value to specific brands, specific appointment types, specific activations

Prove media spend lift to brand partners with data only you have

Build a defensible take rate in line with industry benchmarks (3–10% of GMV)

Turn your booking data into a commercial asset that shows up on a line, not in a dashboard

A new revenue line, not a better media buy

For retailers:

a new revenue stream from brand partners, tied to audiences those brands can’t build anywhere else. Industry-aligned take rates. Incremental spend, not cannibalised spend.

For brand partners:

access to customers who’ve already declared they’re shopping, with measurable, attributable lift.

For customers:

a better experience, because the brands showing up actually match what they booked for.

Where Booked Intent becomes retail media

Beauty consultations

A skincare consultation for dry skin becomes a tailored audience for hydration brands. A makeup booking for a wedding becomes a full-routine cross-sell.

Personal shopping & styling

A styling appointment becomes a high-value audience segment for outfit, accessory and occasion-wear brands: customers who’ve committed time and told you what they need.

Automotive & high-consideration retail

A customer books one car, but they’ll buy a hundred adjacent things. Insurance, finance, accessories, servicing. Declared intent turns a single booking into an ecosystem of brand relevance.

Department stores & multi-brand retailers

One roof, hundreds of brands, millions of bookings. Booked Intent lets you offer each brand partner access only to the customers actually shopping for them.

This isn't theoretical

100% conversion
In high-intent booking journeys like gait analysis for trainer fittings or bra fittings at Victoria’s Secret, every single customer who completes the appointment buys.
700% uplift in basket value
In high-end men’s tailoring, booked customers spend up to seven times what a walk-in spends.
11% of revenue
At Charles Tyrwhitt, the booking channel is now a double-digit share of total revenue.

Prove it in a quarter, not a year

A Booked Intent retail media pilot is designed to produce three answers inside a single quarter:

How many high-intent audience segments your existing booking volume can generate
What incremental brand spend those segments unlock

No platform migration. No product build on your side. A layer on what your customers are already doing.
What defensible take rate your business can build on top of it
Start a retail media pilot

Turn declared demand into a new revenue line

See how Appointedd captures Booked Intent and turns it into premium retail media audiences your brand partners will pay more to reach.

Speak to the team