Why ISO 27001 matters and what it means for your booking solution

If you're a large-scale retailer investing in SaaS tools, data security isn't just a technical requirement. It's a strategic priority. That’s why we’re proud to be certified to the latest ISO 27001 standard — the globally recognised framework for information security management.

Estimated reading time:

5 minutes

Team Appointedd

February 27, 2020

What is ISO 27001?

ISO 27001 is the international standard for managing information securely. It provides a framework for building an Information Security Management System (ISMS), which governs how sensitive information is handled, protected, and made available.

In simple terms, it ensures that the systems and processes handling your data are resilient, controlled, and audited — which is critical for enterprise retail brands managing bookings across multiple regions and platforms.

Why ISO certification is essential

Customers and regulators alike are putting more pressure on brands to handle personal data responsibly. As a result, businesses are looking for partners who can prove their security standards, not just promise them.

Choosing an ISO-certified platform like Appointedd helps retailers reduce risk, maintain compliance, and demonstrate a clear commitment to protecting customer information.

If you’re managing bookings at scale, you need suppliers who take information security as seriously as you do.

What the certification process involved

ISO 27001 certification is earned through an independent, two-stage audit. Stage one looks at how the organisation defines and documents its processes. Stage two checks whether those processes are followed in practice.

At Appointedd, the journey involved collaboration across teams, from operations and technology to leadership. The auditor spoke directly with our people and reviewed our systems to ensure security was embedded in our day-to-day work.

We were recognised for going above and beyond in key areas, including team awareness and documentation. The auditor highlighted that security is clearly a priority woven throughout our culture.

What this means for our clients

For retailers who trust us with their customer data, our ISO 27001 certification is more than a badge. It confirms that:

Your customer data is protected by robust systems and controls
Your business continuity is supported by clear protocols and response plans
Your compliance risk is reduced through independently verified standards

Whether you're managing customer data, booking history, or resource schedules, Appointedd gives you confidence that it’s handled with care and accountability.

Looking ahead: continuous improvement

Security isn’t a one-time effort. It’s a continuous process. That’s why ISO 27001 includes annual surveillance audits and full recertification every three years.

We regularly review our systems and processes to ensure they remain fit for purpose as our technology evolves and our customer base grows. It’s all part of our commitment to delivering a booking solution that’s secure, scalable, and enterprise-ready.