Built for the future of retail
NewStore delivers Omnichannel-as-a-Service through its modular, mobile-first cloud platform, including POS, inventory, clienteling, order management and more. By integrating with Appointedd, it now gives retailers the ability to embed appointment bookings and events directly into the omnichannel journey — improving the customer experience at every stage.
This means retail teams can not only see and manage appointments in real-time, but also use customer booking data to enhance in-store conversations, offer tailored experiences, and drive repeat visits.
Marcus Bittrich, Chief Product Officer at NewStore:
“Our partners are an indispensable part of this journey. They empower us to innovate at an accelerated pace, and our integration with Appointedd is a great example of the value these organisations can help us provide for our shared customers.”
See it in action: how Clarks uses Appointedd + NewStore
Want to know what this looks like in the real world? Watch our video showcasing how Clarks uses Appointedd and NewStore together to create a seamless, bookable customer journey — from online scheduling to in-store service.
You'll see how store associates can view bookings, personalise the experience, and build long-term relationships through tools that actually support them.
Why this integration matters
This integration isn’t just about convenience, it’s about value. Appointedd and NewStore are working together to solve some of the most pressing challenges in modern retail:
- Clienteling at scale: Store associates can see customer booking history, preferences, and upcoming services — all in one place
- Real-time insights: Appointment data flows directly into the NewStore Associate App for full visibility
- Omnichannel growth: Brands can offer in-store, virtual or hybrid services that feel fully integrated with the wider experience
- Increased efficiency: Staff can manage appointments, make bookings, and prepare for customer visits without jumping between systems
And because both platforms are modular and cloud-based, brands can roll out this experience globally — fast.
How it works
With the integration live, every customer who books through Appointedd is visible in the NewStore Associate App. Store teams can:
- View all bookings (store-wide or personal) under the ‘Appointedd’ tab
- Filter by customer, service type, or upcoming appointments
- See customer booking history and custom CRM fields
- Access notes and answers to custom booking questions
- Create future bookings on the spot, in-store
Whether you’re running 1-to-1 styling sessions, masterclasses, or large-scale events, your team gets the visibility and tools they need to deliver standout service every time.
Leah Hutcheon, CEO at Appointedd:
“All of our retail clients are thinking about how they can build out complex omnichannel customer journeys in a smart, scalable way. Our integration with NewStore enables them to do just that — and we’re excited to see how it transforms clienteling for our shared customers.”
Ready to elevate your omnichannel experience?
If you're a NewStore customer looking to bring appointment booking into your experience — or a retailer exploring how to modernise clienteling — we’d love to show you how Appointedd can help.
Book a call with our team to explore the integration.
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