Merx
Merx and Appointedd bring appointment booking into the WhatsApp conversations customers already have with a brand. Retailers can connect the whole journey, from first enquiry through booking and reminders to post-visit feedback, making it easier for customers to act on their intent and helping brands keep the conversation relevant before and after each visit.
About the partnership
Save time and boost engagement by combining Appointedd’s customisable booking flow with Merx’s conversational commerce platform to bring booking, reminders and follow-up into one WhatsApp conversation.
Key Collaboration areas
WhatsApp booking
Customers book in-store consultations and paid services within their conversation with the brand.
Easy rescheduling
Customers change appointments in the same chat, with no need to switch channels.
Automated reminders
Booking activity triggers timely reminders, with relevant service recommendations before each visit.
Post-visit follow-up
Feedback requests and follow-up campaigns keep the conversation going after every appointment.
Benefits for shared customers
Launch WhatsApp as a channel
Launch and manage WhatsApp as a conversational commerce channel.
Book wcithin the conversation
Customers act on their intent without leaving the chat.
Connected Messaging
Booking activity feeds automated reminders, feedback requests and follow-up.
Connected Messaging
Booking activity feeds automated reminders, feedback requests and follow-up.
Let's build something together
From discovery to delivery, we’re here to collaborate, innovate, and scale with you. Let’s explore how we can bring more value to your customers—together.