The problem with group bookings and tiered pricing
Imagine a family booking tickets for a guided tour. The parents pay full price, the grandfather qualifies for a senior concession, and one parent has a loyalty membership. The kids? They fall under a separate child discount.
That’s four different pricing tiers in one booking. If your system can’t handle that in a single flow, you're likely asking customers to book separately — re-entering details, repeating payment steps, and creating a poor user experience.
It’s confusing. It’s time-consuming. And it increases the risk of drop-off before the booking is complete.
The solution: multi-tier bookings
Appointedd’s multi-tier booking feature is designed to make complex pricing simple — especially when customers book as a group.
Instead of requiring separate bookings for each customer type, our system allows users to:
- Select a service once (like a tour, appointment, or event)
- Assign each participant to their correct price tier (adult, member, concession, child)
- Complete one seamless transaction
That means fewer steps for your customers and a better overall experience — without compromising your pricing model.
How it works
The multi-tier feature flips the traditional flow on its head. Rather than booking by price point, customers first choose the service they want. Then, they select the number of participants in each pricing tier.
For example:
- 1x adult
- 1x member
- 1x concession
- 2x children
Each selection includes any custom booking questions, CRM fields, or notes you’ve configured — so your team can prepare in advance and deliver a more personalised experience.
Appointedd’s appointment scheduling app also gives staff a full overview of bookings, right at their fingertips, whether they’re managing five customers or fifty.
Why it matters for your business
Multi-tier booking brings a range of benefits for businesses offering a tiered pricing model:
Expand your audience
Attract families, students, seniors and members — and reassure them they’ll be treated fairly, no matter how they book.
Simplify booking operations
Avoid multiple transactions, duplicated effort, or manual corrections. Customers book once, and you get all the details you need.
Increase conversion and revenue
Friction-free booking means fewer abandoned carts and more completed transactions — especially from larger groups.
Why it matters for your customers
From your customer’s point of view, multi-tier booking means:
- No need to book separately for every discount
- One payment, one transaction, one experience
- Clear access to your full range of pricing options — even online
It’s fairer, faster, and easier — which makes them more likely to come back.
Real-world use cases
This feature isn’t just for tourist attractions. It’s ideal for any business that offers services to a variety of customer types, including:
- Retail events with VIPs, members and general attendees
- Masterclasses offering student rates or group pricing
- Health and wellness appointments for adults and concessions
- Hospitality and tourism providers managing family and senior bookings
Explore more
To learn more about how Appointedd’s multi-tier booking can help your business grow, check out our feature release notes or book a demo with our team.
We’re here to help you support every kind of customer, through every kind of booking.
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