Make customer management simple with seamless CRM
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Seamless customer management
Appointed is a booking system and scheduling solution that also equips your business with powerful CRM tools to simplify your customer profiles and management.
Appointedd automatically adds your customers to your CRM once they’ve made a booking with you, ensuring you have convenient access to all the information you need.
Internal bookings can also be added manually to your appointment calendar to generate a customer profile for any existing customers.
Utilize powerful CRM data
View and manage a range of powerful customer data from Appointedd. Our CRM booking system automatically generates a compliant digital audit trail for each of your customers, detailing no-shows and cancellations, their booking history, communications, and notes.
You can easily access profiles directly from a booking within your calendar, and even send communications directly from the profile as well. The Appointedd CRM gives you all the information and resources you need to optimize your marketing and customer service, and grow your business.
Create a personalized booking flow
Custom CRM fields are a really useful way to obtain the information you need from your customers that is relevant to your business and services. From your Appointedd CRM you can easily add custom fields or questions that will prompt your customer to supply specific information upon booking.
You can also set which fields are required, for example contact details or date of birth, and which are optional. All information provided within the booking is then stored against the customer’s profile for convenient access and management.
Drive meaningful customer engagement
Add notes easily to customer profiles to build out your understanding of customer needs and share up to date booking information. Customer notes, such as product recommendations and previous services used, can be shared with relevant team members to allow them to deliver more bespoke and engaging experiences. This feature also helps you to create more targeted marketing for increased engagement across platforms and channels. Appointedd provides the perfect CRM for small business and enterprise, empowering you to develop customer insights, promote loyalty, and secure repeat business.
Explore all booking CRM features
- Activity log
- API & webhooks
- Asset & inventory management
- Booking website & widgets
- Booking form
- Calendar sync
- Capacity management
- Covid safety
- International meetings
- Marketing automation
- Mobile app
- Online payments
- Reminder, follow-up & confirmation
- Self scheduling
- Service scheduling
- Staff scheduling
- Timezone scheduler
- Video conferencing
- & more