The world’s best scheduling and engagement solution for omnichannel retail experiences

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From safe social distancing to maximizing profitability, Appointedd creates a seamless, omnichannel customer journey that converts.

Appointedd is proud to power:

Mamas And Papas Testimonial Logo Galeries Lafayette Testimonial Logo Charlotte Tilbury Testimonial Logo Space NK Testimonial Logo Liberty London Testimonial Logo Hot Topic Testimonial Logo Westfield Testimonial Logo Chisholm Hunter Testimonial Logo Flannels Testimonial Logo House of Fraser Testimonial Logo Moss Bros Testimonial Logo Furniture Village Testimonial Logo


“We saw a 300% rise in appointment demand from pre to post pandemic, then apply a 80% conversion rate, it has turned out to be quite an exciting environment to be in. Appointedd has been a fundamental tool for us to understand our customers desires, needs and wants and ultimately convert them to paying customers.”

Paul McBride – Head of Operations, Moss Bros





Up close & virtual

Learn how Space NK engages customers right from their homes – via online consultations, seamless virtual experiences, masterclasses, and group events.

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online booking for retail
Retail by appointment

Discover how Moss Bros. executed safe shopping by appointment, making customers feel more comfortable visiting stores.

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Powerful partnerships

Collaborate with innovative retail tech solutions. Our partners are an extension of Appointedd and we’ll work together to deliver a frictionless solution.

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Smart communications

Send dynamic communications via Appointedd - customize booking reminders to communicate your unique Covid-19 protocols or store announcements.

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online booking for retail, jewellery
Brand customization

Customize Appointedd’s retail booking widget to include service descriptions and images, and adjust widget colors to meet brand standards.

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online booking for retail click and collect
Data-driven reporting

Make data-driven decisions via Appointedd. Data doesn’t have to sit siloed in Appointedd, it can be pulled into company systems via Appointedd’s API and web-hooks.

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Remove friction from your customer journey and deliver a truly omnichannel experience

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Upgrade your customer experience

Connect with your customers online and offer them  a branded  booking process that converts. Consumers have an elevated expectation to be able to book online and connect with a brand expert, either virtually or in store – sometimes both.

  • Since the introduction of virtual appointments, one beauty retail client increased online customer engagement by 360%
  • One retailer measured a 100% conversion rate from an in store booked appointment to paying customer
  • In 3 months, one of our UK retail clients measured £2.3 million of sales directly from booked appointments

 

Convert customers at the height of interest

Bookable services are proven to drive higher basket values – an engaged audience builds the expectation to spend. Appointedd’s retail clients see up to 300% increase in basket value from booked appointments and we’ve seen UPT almost double for virtual appointments.

Engage your customers during the booking flow by asking the right questions, such as shoe size, skin type, favorite colors, and ensure you start appointments with the knowledge your staff are equipped to sell.

Discover how Appointedd can roll out across your entire brand portfolio in just a couple of days

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Partner with innovative retail tech

We think of our partners as an extension of Team Appointedd and will closely collaborate with them to deliver an unbreakable solution.

We currently partner with  a range of leading retail tech innovators; including RedAnt, Bambuser, GoInstore, ConferWith (just to name a few) who offer online virtual experiences and retail clienteling.

30% of our retail clients are already using an Appointedd partner solution – get in touch with our Partnerships Team to learn more.

Strong community of partners

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Omnichannel customer journey

Try it for yourself – scan the QR code to experience Appointedd’s online booking flow.

Feel free to make a booking to better understand how your customers can book retail experiences online and go on a seamless omnichannel customer journey.

Custom questions have been added to the booking flow, to help retail teams understand shopper expectations ahead of time and enable them to deliver a world class customer experience.

The booking tools are currently hosted on Appointedd’s free-to-use microsite, but can be fully embedded onto your website or accessed via a ‘book now’ button.

Enjoy high conversion rates while your customers enjoy personalized retail experience

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World-class, scalable service

Appointedd is working with some of the most prominent organizations in retail to help them deliver a world-class service.

Our security credentials are best-in-class, and our customer support is outstanding.

We pride ourselves on making your job easier by delivering strong training support and quarterly reviews – this is in addition to leading an end-to-end delivery of a fully customizable, scalable, cloud-based, and evergreen scheduling solution. 

“Appointedd makes changes very, very quickly… which is so important to the Mamas & Papas team – what Appointedd say they are doing, they do, we never feel like we’re stuck in a long queue. When we speak, they listen, which makes it easy for us to influence change.”

Safe shopping solutions

Give your customers the confidence to return to in store shopping. Ask customer questions at the time of booking that cover shopping preferences and Covid-19 protocols to enable zero-touch shopping – your staff will be equipped to sell and safe to serve.

Add buffers to all of your in person appointments to allow time for safe social distancing and sanitization between appointments. Bookable click and collect from in store or kerbside also empowers customers to shop safely, rewards loyalty, and maximizes revenue from e-commerce.

Customize, connect, convert

Appointedd’s retail widget is fully customizable – include service descriptions, service images and adjust widget colors to ensure your user experience feels native to your brand. 

As we continue to live with the uncertainty of recurring restrictions and lockdowns, Appointedd gives you complete control to turn bookings off, reschedule and cancel bookings, and communicate with customers in just one click. Our smart communications are fully dynamic, which means you can communicate your unique Covid-19 protocols or announcements via Appointedd.

Join Appointedd's CEO Leah Hutcheon, Frasers Group's Senior Business Improvement Manager Sarah Kemp and Moss Bros' Head of Retail Operations Paul McBride, discussing how the industry's most innovative players embraced a level of digital agility throughout the pandemic.