Powerful online booking system for distilleries, breweries and wineries

Fill your calendar with bookings, take payments online and safely manage capacity with Appointedd

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"It takes an Ardnahoe visitor an average of three minutes to book a distillery experience online. This has dramatically improved our operational efficiencies. We love that visitors are notified and reminded of their booking, which is great for attendance and having payments taken in advance helps from a revenue point of view.” – Paul Graham, Visitor Centre Operations Manager
Online Booking System

Flexible online tour booking

Used by some of the biggest distilleries in the UK, Appointedd’s technology empowers your visitors to see real-time availability and book tours, tastings, or activities online in just a few clicks. Using Appointedd’s Capacity Flex functionality, you can seamlessly set your maximum capacity to respect the current social distancing guidelines and avoid visitor and employee contact. Stagger visitor arrival times and take control of pinch points like staircases, entrances, and exits with automatic buffers before and after each bookable time slot. 

Improve operational efficiencies

Appointedd’s flexible booking platform allows tours and experiences to be offered at regular intervals, or at specific times on certain days and at multiple price points. You can even take payment at the time of booking! Our automatic digital audit trail is triggered during every online booking, and keeps a GDPR compliant record of booking schedules. Identify and communicate with appropriate employees during any test and trace operations. Reports also show you booking and cancellation rates, communication usage, and the source of the bookings, empowering you to maximize your resources and easily adapt to changes. 

Appointedd Online Booking App Pricelist
retail social distancing image 3

Offer different tiers and price points

Tiers and price points allow you to offer your customers different options when booking onto the same tour. Our multi-tier feature works perfectly for group tour bookings where you offer add-ons, upgrades, and specialized pricing options like concessions, family tickets, or group events. With this functionality, you can seamlessly manage a tour with multiple tiers, and offer every customer a personalized and memorable experience. Appointedd’s powerful payment integrations allow you to take payments or deposits as part of a connected booking flow. 

Learn how Appointedd streamlines 19 bookable experiences for Ardnahoe Distillery

Read Ardnahoe Distillery case study

Maximize your tour attendance

Online booking for private tour groups or open tours will take the worry away for tours being too crowded and not socially distanced. Set the maximum occupancy of each tour within the technology and simply flex it as guidance changes. Tours or tastings of different occupancies and durations can have multiple price points, giving visitors the chance to choose the service that’s right for them. Appointedd’s booking technology provides a proven call-to-action that can deliver a booking conversion rate of up to 96.4%.

tour attendance and revenue for distilleries

Craft a memorable visitor experience

Appointedd’s booking flow is highly customisable, allowing you to set custom questions to gather the necessary information you need to deliver a safe, VIP service to every visitor who comes through the doors. Pre-armed with essential details such as age, dietary requirements, preferred flavours or specific needs, your tour guides will be able to greet every guest with confidence, creating a memorable visitor experience.

Automated, customisable communications

Customize Appointedd’s automated email and text confirmations, reminders and follow-ups to keep them in character with your brand at every touchpoint of your visitor journey. Send custom notifications triggered by events such as a visitors’ birthday or milestone number of visits and encourage repeat sales with news of offers and events. During the online booking process, a digital audit trail is automatically triggered enabling you to keep a compliant record of customer details and booking schedules, which also assist with your test and trace methods.

Appointedd Online Calendar CRM Automated Email Notifications

Learn how Appointedd streamlines 19 bookable experiences for Ardnahoe Distillery

Read Ardnahoe Distillery case study

What can you do with Appointedd?
Build customer loyalty with improved service and highly tailored experiences
Attract more visitors with quick, convenient online booking for tours and events
Personalize the customer journey with essential customer information stored your CRM
Prioritize customer safety via an automatic digital audit trail which will assist with test and trace measures
Reduce costs and grow revenue by taking payments and deposits online
Differentiate the brand from competitors with advanced, customizable online tools