Flexible scheduling software for call centers, help desks, and support teams
Appointedd is proud to power:
Make life easier for your operators and customers with simple scheduling software for your call service center. Appointedd enables calls to be booked quickly online, from real-time availability, to help you regulate the stream of incoming calls and make staff schedules more efficient.
Callers can book based on schedule availability that can be easily updated to reflect employee days off, holidays, and sick days. Your staff can manage their schedule with flexibility, while your customers are guaranteed an available call time.
Improve call handling times
Reduced call handling times equate to less labour per call, and therefore reduced costs per call. Appointedd provides your call center with a booking solution that ensures customers have a dedicated call time to reduce long hold periods and redirects.
Online booking for calls also allows important information about the customer’s query to be provided in advance. As a result your teams can prepare for calls ahead of time to better inform customers and reach quicker resolutions.
Lower abandon rates
The highest abandon rates are produced from long queues and extended hold periods. Appointedd empowers you to offer your customers scheduled call-backs – easily booked for a time that is convenient to them.
Scheduled call-backs help to regulate call spikes throughout the day and ensure your customers are catered to, resulting in dramatically reduced abandon rates. Surplus calls from the busiest times are also able to be rescheduled throughout the day removing the pressure on your operators to rush through a backlog of waiting calls.
Speak to an expert to improve your operations efficiency
Connect quickly and avoid redirects
Connect your customers effortlessly to a dedicated operator who knows their case. Each of your operators can be booked in seconds with a unique booking link that reflects their real-time availability.
Appointedd is an effective solution for returning callers who would like to speak to the same operator, and for dropped calls to allow customers to pick up where they left off. Less hassle, higher satisfaction, and quicker resolutions.
Seamless call scheduling integration
Appointedd can integrate with your existing enterprise call center software for a seamless scheduling solution. Our API and Webhooks allow you to create a booking system that is highly connected and easily managed.
Integrate with other practical business tools such as Google Calendar and Outlook for a two-way calendar sync that makes everyday scheduling so much easier. Choose Appointedd for streamlined scheduling, integrated business tools, and fast implementation.
Appointedd’s security-first approach ensures we prioritize the security of our client’s data, our client’s customer data, and our own. We comply with the most stringent security requirements, with an ISO 27001 certification and an automated digital audit trail that ensures you can comply effortlessly with regulations such as the GDPR.
Appointedd account user permissions also enable you to safely manage account access and usage, to keep booking and customer information secure.