Improve customer satisfaction and call handle times with flexible online booking for call centers

Give your customers access to a dedicated operator who knows their case every time with minimal effort. By offering them the ability to schedule calls directly with the same team member who dealt with their case on previous calls, or the chance to pick up where they left off on a dropped call, customers are saved the headache of repeating their issue time and again, leading to higher satisfaction and quicker resolution. Each individual operator can be booked in seconds with a unique booking link that uses real-time availability to offer call-backs to customers.

Lower handle times = less labour required per call = lower costs per call. When the frustration of a long hold period or being bounced from operator to operator is removed, customers are happier, more open to quick resolutions, and less likely to spend valuable time “venting”. Moreover, online booking for calls allows important information about the customer’s query or issue to be collected in advance, meaning staff members can prepare for calls in advance and be ready with the best solution.