Customer Service isn’t just a skill - it’s an art. People are complex creatures and the key is to unlock what makes them tick. This can take years of practice to get right, and hundreds of weird and wonderful experiences to truly understand. Read More

How it feels when your 5 o'clock doesn't turn up and you could have gone home forty-five minutes ago.Sometimes, customers can be really frustrating. Yep. We said it.We’ve all experienced the ‘no-show’ customer or the ‘cancels ten minutes before the appointment’ customer.  It’s not only frustrating, it’s actually a big drain on time and revenue.But we also know that on a good day you love all your customers. They are the people that make your business possible after all. So let’s make sure that your business gets more of the good kind of customers. We've assembled a list of ways to eliminate the wasted time and money that comes with a no -show to ensure that your business blossoms. Read More

 As someone who runs an customer facing digital business, be it a consultancy, web or design agency, it’s essential to ensure you are differentiated from the competition.There are lots of clever ways to increase perceived added value in your businesses that don’t cost the world. Read More

Let us ask you: What’s most important to your business? Making money? Growth? Or customer satisfaction? Whatever it is, I bet you’ll agree customers are pretty high on that list (if not the top). Because if you take care of them, you’re already winning. Read More

It’s easier than we think to stand out in a crowded marketplace - it’s all about showing your personality and showing that you care. Check out these five top tips to wow your clients... Read More