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Where does customer service start?

• 07/06/2017 9:12 AM
If your instinct is to answer the question “Where does customer service begin?” with “As soon as they walk in the door” or “When we answer the phone”, you’re not alone. When we think about customer service we tend to define it as something we only engage in when we’re actually, well, engaging. In fact, when you reflect on your own experiences as a customer, you quickly realise that a lot of what you remember comes from outside individual interactions. Read More
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5 ways to win more business with a website that converts

• 06/08/2017 10:26 AM
You know your business needs a website to keep a competitive edge, but simply having a website is not enough to win over potential customers. Although it might be difficult to know where to start, there are some tried and tested ways to make sure your website stands the best chance of converting visitors into customers. Here are our top five tips for optimising your website right now. Read More
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