Online booking and scheduling for contact and call centers from Appointedd
One flexible system, so many ways to use it. Appointedd’s time management abilities are the ideal solution for call centers delivering a variety of services, from calendar management to 24-hour support.
What can you do with Appointedd?
Deliver 24 hour follow-the-sun phone support with smart cross-timezone booking
Provide customers with streamlined diary management
Earn commission by reselling Appointedd to customers
Save time and cut costs by reducing admin tasks through automation
Manage the business from a single platform and streamline processes for improved efficiency
Provide a seamless, professional service to your clients with our intuitive technology
Working with clients
Smart, streamlined diary management
A single flexible system that works for you and your clients
Our customizable booking apps can be embedded directly into your center’s internal software and allow operators to make appointments on behalf of clients in just a few clicks. Remove the challenge of juggling a variety of different calendar systems and booking tools when taking appointments on behalf of clients.
Appointedd has a two-way sync with any external calendar, so bookings appear in the client’s Google, iCloud, or Office 365 calendar, for example, without needing direct access to the system.
Simple, quick online payments
It’s easy to add online payments to the booking process to securely take deposits and payments for clients over the phone, even without being PCI Compliant.
Conversion rate optimization
Transacting appointments online maximizes your conversion rate. By offering clients the ability to boost direct bookings with their business, you can add extra value to your service and be really indispensable.
Communications can be automatically triggered upon booking, to keep the client informed of any new appointments.
Set questions within the booking flow to gather all necessary information at the time of booking.
Resell to clients
You can also earn commission by reselling Appointedd licenses. When you resell Appointedd to your clients, you can offer them intuitive technology that will boost their business, giving them all the benefits of the system.
Follow the sun
Providing customers with 24 hours support becomes simple and streamlined when you use Appointedd to schedule calls and consultations in any timezone, wherever you or your callers are.
Many timezones, one holistic view
Appointedd allows each resource to work in a different timezone if necessary, while still allowing you to view and manage their schedules in one place. This makes it very easy to coordinate ‘follow the sun’ support across international offices.
Save time, reduce costs, improve service
Delivering 24/7 support can be more cost effective when you use Appointedd’s tools to take the admin out of organizing calls and improve efficiency with watertight time management. Plus you can give your customers the best continuous service possible.
Save time and admin
Allow team members to book with each other internally without time-consuming phone and email exchanges to make the workplace more efficient. All bookings can be automatically synced to appear in the operator or advisor’s own calendar so they’ll never miss a call or meeting. Also ideal for organizing larger events such as inductions or training sessions, as Appointedd can allow up to 500 people to book themselves into open events.
Appointedd’s first-of-its-kind multi-timezone booking ability makes it easy to schedule calls with staff or clients anywhere in the world, without any confusing timezone math. Each resource can work in a different timezone if necessary, and anyone booking with them will see the availability in their own timezone.
Let clients come to you
Appointedd allows you to offer online booking to your clients, so that they can arrange a convenient time to talk with sales agents. Simply send them a link to your Appointedd booking app in an email or marketing communications.
When a booking is made, a confirmation message is sent to all parties, massively reducing the problem of crossed wires and making task management easier.
"[Appointedd’s] backend functionality is head and shoulders above where everybody else is. Our staff love it. It’s easy to use, it just flows really easily. It’s certainly made an impact on call times."
Managing Director, Aquarius Contact Centre
How do I set up an Appointedd account for my call center?
Our setup wizard makes it very straightforward to set up your Appointedd account. When you sign up you are taken there automatically and guided through the essential setup steps. If you are unsure of anything as you start using the system, you can go to our support base.
Will I receive one-on-one support if I need it?
If you ever need to ask the team anything, we’re happy to help. The quickest and easiest way to contact us is through the inbuilt chat within your Appointedd system.
I would like to use Appointedd to run multiple centers, can I do this?
Absolutely. Get in touch with us to discuss your requirements and we can find the best solution for you.
Will my customer data be secure?
Yes. We use a strong SSL encryption protocol (TLS v1.2), a strong key exchange (ECDHE_RSA with P-256), and a strong cipher (AES_128_GCM) to encrypt communication of customer data over HTTPS between the clients, servers and the database.